Get help and manage your account
Open a Cleanr support request, update your profile, reset owner access, or sign out safely.
Use the in-app support area when a guide does not solve the problem. Your open requests and replies stay attached to your signed-in Cleanr account.
Send a useful support request
Before opening a ticket, note the exact task, the customer or appointment involved, what you expected, what happened, and whether retrying changed the result. Never include a password, verification code, or full card number.
- Open the account menu at the bottom of the sidebar and choose Help & Support.
- Choose New Ticket.
- Enter a short Subject, a detailed Description, and the appropriate Priority.
- Attach screenshots when they clarify the issue, then submit the ticket.
- Return to Support and open the ticket to read or reply to updates.
Web tickets accept up to four supported image attachments with a combined size limit shown in the form.
- Open More → Help & Support.
- Tap + to start a new request.
- Enter the Subject, choose a Category, and describe the issue.
- Add screenshots if useful, wait for them to finish uploading, and submit.
- Open the request from Help & Support to read or reply. Pull down to refresh the list.
If you cannot sign in to reach support, email hello@trycleanr.com from the address associated with the account.
Update your profile or sign out
- Owners can change their display name in Settings → Account → Owner Account. Business identity is a separate card.
- Open the account menu and choose Sign Out to end the web session.
- To reset an owner password, sign out, open the Cleanr login page, and choose Forgot password?. Use the newest reset email.
- Open More and tap the profile card to edit the Display Name. Email or phone is shown as read-only identity information.
- Owners use email and password. Use Forgot password? on the Business Owner sign-in screen when needed.
- Cleaners use the invited phone number and a one-time verification code; they do not have an owner password to reset.
- To leave the current session, scroll to Sign Out and confirm.
Share a feature idea
Use Feature Ideas for a product suggestion rather than a broken workflow. On the web, open the account menu and choose Feature Ideas. On iPhone, open More → Feature Ideas. Use Help & Support instead when you need a reply about an account or an issue affecting current work.
Delete an account
On iPhone, open More, tap the profile card, and find Delete Account in the danger zone. This is permanent and is not a sign-out action. Contact support first if permanent account deletion is not the intended outcome.
Troubleshooting
A support attachment is stuck. Wait for the upload to finish. If it fails, remove that image, check the connection and file size, then attach it again before submitting.
The ticket list will not load. Confirm you are signed in, retry or pull to refresh, and avoid submitting duplicate tickets while the first request may still be processing.
A password reset email is missing. Check spam and confirm the owner email. Request one new link and use only the newest message.
A Cleaner cannot receive a sign-in code. Ask the owner to verify the invite's phone number, then resend the code after the timer ends.
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