Review payouts and payment transactions
Track charges, balances, and payout status on web and iPhone, and use full Stripe account controls on web.
A customer payment and a payout are different events. First Stripe processes the customer's charge; then eligible funds move from your Stripe balance to a bank account or debit card.
| Record | What it answers |
|---|---|
| Payment | Did the customer's charge succeed, and was any of it refunded? |
| Available balance | How much is eligible to pay out now? |
| Pending balance | How much is still processing? |
| Payout | Is money pending, in transit, paid, canceled, or failed? |
Only owners can open these payment-account views.
Use the full web payment workspace
After Stripe setup is complete, open Money → Transactions. The page is titled Payments and contains these tabs:
- Payments lists customer, amount, status, method, date, receipt, and refund information. Use Load More for older entries.
- Payouts shows available and pending balances, payout history, payout controls, schedule controls, and payout destinations.
- Activity opens Stripe's charge activity, including supported dispute response and evidence workflows.
- Documents provides Stripe-generated statements, filings, and available tax documents.
- Account manages the connected merchant's business, representative, banking, and verification details.
Use the invoice record when the question is about what the customer owes. Use Transactions when the question is about a Stripe charge, refund, dispute, balance, or payout.
Choose a payout method
The web Payouts tab presents the options Stripe makes available to the connected account:
- Standard payout has no payout fee in Cleanr's current disclosure and normally arrives in 1–2 business days to the bank account.
- Instant payout has a 1.75% fee and is described as arriving in about 30 minutes to an eligible debit card.
Stripe determines eligibility, limits, final fees, and arrival timing. Review the destination and the disclosure shown at confirmation before paying out.
Do not create another customer charge to make a payout arrive faster. A payout delay does not mean the original invoice is unpaid.
Check the iPhone snapshot
Use Money → Transactions for full history and actions. Refresh the page before deciding that a recent charge or payout is missing.
- Open More → Payments.
- Review Balance for available and On the Way amounts.
- Read the payout schedule, Recent Payouts, and Recent Payments.
- Pull down to refresh after a new charge, refund, or payout.
The iPhone dashboard is a recent-activity summary. It does not provide the web's pay-out-now controls, external-account editor, complete payment history, dispute workflow, or Documents tab. Use the web app for those tasks. Refund a specific supported Stripe payment from its invoice detail on iPhone.
Fix a failed payout
- On the web, open Transactions → Payouts and read the Stripe notification and failed payout status.
- Confirm the payout destination is still open and the account details are correct.
- Use the payout or Account controls to complete verification or update the bank account or eligible debit card Stripe asks for.
- Refresh and confirm the balance and payout status. Funds from a failed payout remain in the Stripe balance while the destination is corrected.
On iPhone, a failed payout can appear with a Failed status, but the account repair controls are on the web. If the web view is empty even though you expect activity, confirm Stripe setup is complete and use Help & Support rather than treating an empty list as proof that funds disappeared.
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