Fix common Cleanr problems
Recover safely from offline changes, missing notifications, camera or photo trouble, and customer payment problems without duplicating work.
Start with the symptom you can see, then check whether Cleanr already saved the change before trying again. That extra review helps prevent duplicate records, photos, or payment attempts while you restore the expected behavior.
Find the problem
Work offline and sync saved changes
See what works offline and safely review or retry changes that have not synced.
Fix missing notifications
Check Cleanr preferences, iPhone permission, and the in-app notification feed.
Fix camera and Session photo problems
Restore camera access, meet upload limits, and recover pending photos.
Fix a customer payment problem
Diagnose invoice links, saved-card failures, and payment states before collecting again.
Before you retry
- Confirm the customer, Session, invoice, or other record you were changing.
- Refresh or reconnect, then check whether the original action already saved.
- Retry only when the guide says it is safe.
- If the state remains unclear, capture what you see and contact Cleanr support from the app.
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