Fix camera and Session photo problems
Restore iPhone camera or library access, meet web upload limits, and recover Session photos that are pending or need retry.
Add before-and-after proof to the correct Session, then wait for every photo to finish uploading. Permission, file, and sync problems have different recovery paths.
Add a Session photo
- Open the Session and find PHOTOS.
- Under BEFORE or AFTER, select Add Before Photo or Add After Photo.
- Choose an image file smaller than 5 MB.
- Wait for the photo to appear in the matching section.
Web uploads need a connection and do not have an offline photo queue. The file chooser accepts images; Cleanr does not directly open a browser camera flow.
- Open the Session and find PHOTOS.
- Under Before or After, select Add.
- In Add Photo, choose Camera or Photo Library.
- Capture or select the image, then wait for it to appear or show a sync status.
The Camera and Photo Library choices request separate iPhone permissions when used.
Restore iPhone access
- If Cleanr says Camera access is required to take photos, open iPhone Settings, find Cleanr, and allow camera access.
- If Cleanr says Photo library access is required, allow Cleanr to use the photo library in iPhone Settings.
- Return to the Session and try the same Before or After choice again.
- If the picker still does not open, confirm you changed access for Cleanr—not another app—and restart Cleanr.
Cleanr asks for camera or library access only when that feature is used. A notification permission does not grant photo access.
Recover a photo that did not upload
| What you see | What to do |
|---|---|
| Photo not saved because the camera returned no usable photo | Retake it. If that repeats, choose Photo Library instead. |
| The photo could not be read from the camera | Retake it or add an existing image from Photo Library. This file cannot be fixed by a network retry. |
| Pending sync | Keep Cleanr and its app data on the iPhone, reconnect, then use Sync now from Schedule or reopen the Session. |
| Needs retry | Reconnect and select the retry control on the photo. Resolve it before completing the Session. |
| Photo not uploaded | Check the connection and try the photo again. A photo can queue offline only when Cleanr successfully made a durable local copy. |
| Web says the photo is too large or not an image | Choose an image smaller than 5 MB. |
| Existing photos fail to load | Reconnect and retry or reopen the Session. |
A failed photo upload blocks completion until it is resolved. A pending iPhone upload can count as queued proof and is synced before a queued completion, but verify the final photo and Session state after reconnecting.
Photos on a completed Session
Only a Business Owner can add or remove proof after a Session is complete. The owner must enter an amendment reason of at least five characters. Cleanr keeps that amendment in the proof history; a Cleaner cannot edit completed proof.
Before and after requirements depend on the business's proof settings. A photo may be optional, produce a completion warning, or be required. Use a clear view of the work and keep people, private documents, payment cards, and access codes out of the frame.
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